The Greatest Guide To empire today discount

The cost of our ground was a major money decision for my household, And that i really feel I've gained no where by around that amount of purchaser care from Empire.

We at some point acquired a keep of someone from your Business office after demanding customer support to not dangle up on us yet again and the individual linked they'd just mail someone else out for a distinct in Household estimate. The corporation already experienced our space measurements, what design and style and flooring we needed, why would we want another human being to come back to our property? Effectively we agreed and waited right until November 28 for an additional in Home estimate and Obviously the agent was a no simply call and no clearly show. I referred to as customer care thrice after the reprenever shpwed and they advised me just to reschedule for another day Because the agent did not show… I had to choose off perform, costing dollars, for them not to get in touch with or exhibit and ask I just make One more appointment? We’ve been serene up so far but this drew the road, we preserve receiving lied to and just want our money back.

August fifteen, 2018 at 9:38 am I had applied Empire for flooring a few yrs back and was so proud of the experience that I chose the corporation yet again for new carpeting upstairs. Mistake. This continues to be a fiasco from start out to finish. Just about the most dysfunctional businesses I have at any time dealt with in my Grownup life. Their reps are incompetent, disconnected from corporate and unapologetic in the remarkable inconvenience they've got triggered me — and this has very little to perform with the particular carpet. I’ve spent hrs seeking to prove to them I truly paid for my carpet about the day I signed the contract Using the impartial rep who frequented my home.

I questioned him to review page 9, exactly where it explicitly states Maryland Regulation. Your agent was very rude and Once i requested to talk to his supervisor, he stated “he’s at lunch.” I requested the supervisor contact me back again, which he didn't. In great religion, rather than on account of any obligation, I attained out to numerous asbestos remediation organizations and was advised the exact same detail: “VAT won't compromise the air high-quality in a house.” On top of that, there isn't a trouble with publicity to it, as It's really a non-pliable substance. Especially, I spoke on the operator at Jenkins Environmental, Inc. He encouraged me that getting a $four hundred.00 air top quality inspection was not well worth the Expense, as asbestos particles would only be in the air if I floor the tiles in the blender, which I had not. Your organization created a proposal to exchange the carpet in my dwelling, which I approved. The thought was my deposit. Your failure to accomplish the perform depending on the observation of your respective carpet installers, who presumably have no working experience in abatement of environmental harmful components, constitutes an unjustifiable breach of that agreement. Your supervisor’s decision to guarantee me of a refund on my deposit and his failure to abide by through on his guarantee was fraudulent and I think completed to forestall me from pursuing even more action At the moment. I have now requested on 3 independent instances for my deposit to get refunded. When I had been a great deal prepared to perform with your business prior to my interactions with team associates who deficiency customer care and interpersonal competencies, I not wish to take action. I am requesting a reaction to this message. I undoubtedly hope that a resolution can be achieved. However, if it's important to terminate the short partnership, I'm requesting the final time that my deposit be refunded. Thank You.

You need to have a contacts very first & past name. Guess what, I've a primary name but that does not support. So I tried reaching out as a result of the web site, crammed out the necessary information and facts only for it to not endure… mentioned that the website was obtaining problem. I am starting to are convinced The problem isn’t just with terrible area customer care, but with the corporate as a whole. I'm looking to get to out here as I see quite a few have done.

Firstly, We dropped our carpet in Hurricane Irma And at last got The cash to purchase extra. So we believed. I have been trying to get carpet mounted given that check here November seventh, 2017. We scheduled an appointment for 5-7pm and also a representative did not exhibit. We rescheduled for November ninth and he or she showed, we informed her we ended up serious about the purchase and to move ahead Together with the sale. A consultant was purported to call us November 10th and timetable the carpet and vinyl installation for November thirteenth and 14th. There was no cellular phone connect with and we still left a number of voicemails for anybody from the Workplace to contact us again to the installation. The installation dates came and went and we continued to simply call leaving voicemails and perform get numbers were put via customer service. We were being seeking to get flooring by Thanksgiving as a consequence of relatives coming to city. We had Thanksgiving on concrete floors and built the best of it covering it with towels and blankets for youngsters attending.

The installers broke a caste-iron radiator. They compensated to possess it fixed so it would end leaking not to switch the damaged valve.

I are battling for 2 weeks to get an individual out to repair just several boards that popped up just after An important hardwood floor installation.

!! My residence were packed up and in a shambles for three months and tbeyt have booked me out in their schedule till Thursday ….. and MY CARPET IS IN!!! They are really taking good care of “set up nect day custometd OVER ME!!!! I happen to be attempting to get my carpey set up tomorrow…its a joke to them…now they’re booked stable til Thursfay….why can’t they son out an outdoor staff and have it Performed!!!!

Dye lot didn't match. They'd to switch each of the carpet. This time, freshly painted baseboards all marked up and looking for repainting and so they chipped a very good dimension piece of lavatory tile that borders the carpet. They never ever told me and glued it down and loaded the seam with carpet fibers to look like grout. Soon after sending photos to Empire, they scheduled a tile repair service for today. Got the decision at eight:28 this early morning they ended up on their way. I went to the house, waited three hrs and soon after four phone calls to customer support I had been told by a supervisor which i was to start with while in the timetable plus the maintenance man or woman wasn't answering their cellular phone. We have been equally discouraged. Then I was advised that Empire was sending back the identical very poor installers, who experienced botched the first install, hid weakened baseboards and damaged tile on the second put in. I don't Feel so. Now they will not give me a slim window to come back with a long term day with distinctive installers. That is definitely the most annoying experience using a contractor in my everyday living. Empire, be sure to help and rectify.

She explained to us that she would need to get income to come back out and evaluate the rooms to ensure they might care for this abruptly. To date not one person has termed us for getting that finished. I've referred to as Kayla a number of instances considering that then requesting her to only occur out and do the guarantee assert rather than stress about one other rooms. She has not yet named us back and it can be receiving particularly previous and I read more wish to get this looked after immediately. You should connect with me at (205) 566-XXXXX to take care of this.

As per our agreement While using the BBB I was supposed to be offered a $350 credit history to my account (not a store credit history) for all of the inconvenience.

August ten, 2017 at 6:31 pm We experienced carpet and laminate put in and as the previous remark stated the profits employees was fantastic. The carpet fellas were good…our challenge is the laminate. They sent two younger guys who finally obtained to my residence around 9am. Used most the day on their own phones, remaining numerous occasions on “breaks”. My husband didn’t complain in the least, I get property at 6:30pm to feed them meal wondering they are tough at do the job all day. At 7pm they notify us It'll be two a lot more hrs. We agreed to acquire it done considering the fact that carpet was coming the following early morning and all my eating room household furniture was in my front room. 15 mins. later on they notify us they modified their minds and they're going to appear early the following day for being accomplished right before carpet. They had been nonetheless there soon after five:30pm the next day!!! WTF!! 22 hrs and they weren’t accomplished?? We wound up being forced to move my living room home furnishings again ourselves.

Can a person, such as CEO preferably, get back again to me to discuss this make any difference ASAP. General public relations is HUGE to a company & whoever handles it should be mindful of how your customer support or workers tackle your business’s calls & strategies! Thank you upfront for studying this criticism………..

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